Support
Questions, bugs, billing, or account help — a real person reads every message.
Contact us
Email daviddavis@myracersedge.com and we will reply within 2 business days. There is no phone queue and no ticket portal to sign up for — just email us directly.
You can also reach us from inside the app: Settings → Report a Bug. That attaches a screenshot and diagnostic details automatically, which is the fastest way to get a crash or display problem fixed.
What to include
The more of this you can give us, the faster we can help:
- Your device and OS version (e.g. iPhone 15 Pro, iOS 26.6)
- The app version, shown in Settings
- The email address on your account, if you have one
- What you expected to happen, and what happened instead
- A screenshot or screen recording, if the issue is visual
Subscriptions and billing
My Racer’s Edge Pro is an auto-renewing subscription that unlocks cloud sync, live telemetry recording, and recorded session history with lap analysis. The exact price and renewal period for your region are shown in the app before you confirm any purchase, and again on the App Store product page. Setup sheets, track browsing, sectors, and the built-in demo telemetry session are free and do not require a subscription.
Payment is charged to your Apple ID at confirmation of purchase. The subscription renews automatically for the same price and period unless it is cancelled at least 24 hours before the end of the current period.
To manage, upgrade, or cancel: open the Settings app on your device, tap your name, then Subscriptions, and choose My Racer’s Edge. Apple handles all billing, so cancellations and refunds go through them — manage your Apple subscriptions or request a refund from Apple.
Already paid but the app says Free Plan? Open Settings → Cloud Sync and tap Restore Purchases, making sure you are signed in with the same account and the same Apple ID used for the purchase. If it still does not unlock, email us and we will sort it out.
Your account and data
You can permanently delete your account and all associated cloud data at any time from Settings → Cloud Sync → Delete Account, or from our account deletion page. Deleting your account does not cancel an active subscription — cancel that separately through Apple using the steps above.
Our Privacy Policy explains what we collect and why. Short version: we do not sell your setup data.
Common questions
Still stuck?
Email daviddavis@myracersedge.com. We would rather hear about a problem than have you fight it alone in the pits.